I have a linux based call manager and I am trying to access the serial number without having to take it out of the rack. Does anyone know how to find out tht eserial num,ber through the web. How do I identify the serial number for my Cisco Call Manager.
Introduction
This document describes most of the reasons that the Cisco Unified Communications Manager (CUCM) web pages or CUCM User page is not displayed or gives an error.
Free Serial NumberPrerequisitesRequirements
Cisco recommends that you have knowledge of CUCM.
Cisco IP Phone Serial Grabber Tool. Do you just want to collect Cisco IP Phone Serial Number and update your inventory? If yes, then there is a tool which works for Cisco Unified Communication Manager as well as Cisco Call Manager Express. This works great for the Phone Models 7960, 7962, 7941, 7961, 7911 and 7940. Re: How to collect serial number for all cisco ip phone on CUCM Steven Davidson Nov 6, 2017 3:38 AM ( in response to Aut ) I'm not sure that you'll get SN info directly from CUCM (I think you have to go to the phone for that). I have a linux based call manager and I am trying to access the serial number without having to take it out of the rack. Does anyone know how to find out tht eserial num,ber through the web. How do I identify the serial number for my Cisco Call Manager. There doesn't seem to be way in BAT to export the Serial Number of phones. The only way that I can seem to get that information remote is from the phone's http Bulk Serial Number export - Cisco: Call Manager - Tek-Tips.
Components Used
The information in this document is based on CUCM versions 7.x/8.x/9.x/10.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Flow Diagram
The flow diagram for web access on CUCM is shown here:
Problem 1: Database Communication Error
When you try to log in to the CUCM Admin web page from Publisher, the 'Database communication error' error is received.
You are able to log in to the CUCM Admin web page from Subscriber, but any changes on CUCM cause one of these errors: 'Error occurred while retrieving information from database. java.sql.SQLException: No DELETE permission.' or 'Add failed. The Insert privilege is required for this operation.'.
This issue can occur when you try to log in to the server after changes are made in the Publisher server, such as when the hostname or IP address is changed either through the CLI or the Operating System (OS) Admin page. In this case, revert the changes made back to the old configuration in order to let you log in.
If no changes were made to CUCM Publisher and you still receive the Database Communications Error message, then check these items:
Also, the inability to access the CUCM page of Publisher might be because of a database communication error where Informix does not accept any more connections.
The utils dbreplication runtimestate command does not work:
This issue is also documented by Cisco bug ID CSCtl74037. The workaround for this is to enter these commands from the CLI:
and stop the Cisco Express Forwarding (CEF) service from the serviceability page.
Enter the utils service start A Cisco DB command in order to start the A Cisco DB service. If the service does not start, then call the Cisco Technical Assistance Center (TAC) in order to start the service from root. The TAC verifies the issue with root access. In few cases, if the DB is corrupted then a rebuild of CUCM is necessary.
Problem 2: Connection to the Server Cannot Be Established (Unable to Access the Remote Node)
You are unable to access the other CUCM nodes from the Serviceability page of the CUCM that you are currently logged in. Choose Cisco Unified Serviceability > Tools > Control Center Feature/Network Services > Select Server > Go.
The error message displayed is 'Connection to the Server cannot be established (Unable to access remote node)'.
Workaround
Log in to each CUCM node separately in order to access Serviceability and Activate/Deactivate services.
Solution
Problem 3: Connection to the Server Cannot Be Established (Unknown Error)
You are unable to access the other CUCM nodes from the Serviceability page of the CUCM that you are currently logged in. Choose Cisco Unified Serviceability > Tools > Service Activation/Control Center Feature/Network Services > Select Server > Go.
How To Check Call Manager Serial Number
The error message displayed is 'Connection to the Server cannot be established (Unknown Error)'.
Workaround
Log in to each CUCM node separately in order to access Serviceability and Activate/Deactivate services.
Solution
Problem 4: Connection to the Server Cannot Be Established (Certificate Exception)
Autocad 2018 serial key. You are unable to access the other CUCM nodes from the Serviceability page of the CUCM that you are currently logged in. Choose Cisco Unified Serviceability > Tools > Service Activation/Control Center Feature/Network Services > Select Server > Go.
The error message displayed is 'Connection to the Server cannot be established (Certificate Exception)'.
Workaround
Log in to each CUCM node separately in order to access Serviceability and Activate/Deactivate services.
Solution
Problem 5: GUI Access Very Slow
CUCM Web/GUI access on Publisher and Subscriber is very slow.
Solution
These known defects are documented in Cisco bug IDs CSCub02337 and CSCui86571.
Problem 6: Unable to Copy/Paste the Password in the End User Login Page
Copy/paste to the Password field in the CUCM End user login page does not work. The paste operation of the password into the Password field in CUCM End user login page is not supported. This will not work with Internet Explorer (IE), Firefox, or Chrome.
![]() Cisco Call Manager Export Phone Serial Number
Copy/paste of the password is not allowed on end user pages because of the security risk. This is added as part of CUCM Version 9.1.2 and later. However, it has been noticed that the copy/paste function still works with a few versions of CUCM 10.x, which is documented in Cisco bug IDs CSCus84153 and CSCus84152.
Problem 7: Unable to Access ELM with Firefox and Chrome
You are unable to access Enterprise License Manager (ELM) with Firefox and Chrome, but this works fine with IE. When you log in to ELM with Firefox or Chrome, none of the options are available.
This known defect is documented in Cisco bug ID CSCul30396.
This issue has been fixed in versions of CUCM 9.1.2.11900-10 and later. ELM can be accessed with Firefox, IE, and Chrome.
Problem 8: Web Page Logs Out Automatically
The CUCM web page logs out automatically after its idle timeout expires.
You can set the web page timeout with these commands from the CLI of CUCM.
Syntax
Minutes is mandatory and is the number of minutes after which sessions are declared to be invalid. The range is 5 to 99999.
If you continue with this operation, it sets the session-timeout for web sessions to 5 minutes after the Cisco Tomcat service has been restarted or after the server has been rebooted.
The Cisco Tomcat service needs to be restarted for the changes to take effect immediately. This disconnects active web sessions.
Do not press Ctrl-C while the service RESTARTS. If the service has not restarted properly, enter the same command again.
Serial Number Idm Gratis
The Cisco Tomcat service restarted successfully. New web sessions time out after 5 minutes. The current session-timeout used for web sessions and applications is 5 minutes.
Problem 9: Unable to Access the Admin/User Web Page of CUCM
You are unable to access the Admin/User web page of CUCM.
See the Cisco Unified Communications Manager System Guide for details in regards to Roles and User Groups.
Problem 10: Local Agent Does Not Respond, the Master or Local Agent Might Be Down
You are unable to access any options from the Disaster Recovery System (DRF) page of CUCM after you log in. You might get this message:
'Local Agent is not responding. This may be due to Master or Local Agent being down'
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